Since our establishment in 2018, we have witnessed tremendous growth and have become a trusted hot-air balloon safari operator in Serengeti.
This didn’t happen overnight. In many ways, it has been the result of continuous improvements as the team puts in the time and effort to ensure our guests get the best service possible. Today, we want to share with you our top highlights of 2019.
We are delighted to have had over 500 flights in the year 2019. To provide the best service and ensure flexibility for our guests, we increased our fleet of balloons and vehicles during the course of the year.
We brought in 10 vehicles and 4 balloons to make a total of 12 vehicles and 7 balloons including a heart-shaped one.
As a company, we understand the importance of reducing our carbon footprints towards the conservation of nature and wildlife. In 2019, we launched the pilot phase of the integration of our electric vehicles.
One of our vehicles is in the process of being converted into an electric motor. This will make us the first safari company in Tanzania to operate an electric vehicle in Serengeti.
Our driving force is the positive feedback we receive from guests. This gives us the motivation to go the extra mile in ensuring we provide our guests with the best of experiences! As such, we are really grateful to all our guests that left reviews on TripAdvisor. Through your reviews, Miracle Experience ranked #1 on things to do in Serengeti.
Active participation in tourism fairs has enabled us to build new relationships with other tour operators as well as bolster already existing strong ones.
In 2019, we took part in international trade fairs such as the World Travel Market (WTM) in London England as well as the Internationale Tourismus-Borse (ITB) in Berlin, Germany.
We have also actively participated in local trade fairs and through these, we have been better able to learn about new trends in the industry and strike partnerships that bring value to our customers!
As we celebrate our achievements, we’d like to thank you for enabling our success in 2019. The new decade has started on a high note, and we count on you, our guests, to make 2020 another memorable year! You have really been immense! Thanks a lot.