We believe in the experience that we offer and continuously work to improve our services to give our customers a truly once-in-a-lifetime adventure. We have hosted customers that have left feeling quite satisfied and we take their feedback as a motivation to offer even better experiences.
While we get heartfelt remarks on the wonderful job done by the pilot and his flight team, we also get a lot comments on our after flight services like our exciting bush breakfast.
Don’t believe us? Here’s a story straight from one of our guests. Kimmy visited in late 2019 and here’s what she had to say:
The hot air balloon flight is around 45 minutes to 1 hour depending on the weather. You can see animals from above and it’s just beautiful! After the landing, you are taken for bush breakfast which is a 5-star breakfast! You get welcomed on the site with cheerful and happy crew members singing and dancing. The entire experience is magical!
She’s not the only one to love the breakfast experience. Here’s what another guest, Michelle had to say about it,
Probably the most spectacular part of the event was the post-ride breakfast. It was a sit-down breakfast with multiple options and courses, all with linens, menus, etc. It was the fanciest meal we had in our 3.5 weeks in Africa.
Our commitment to detail is highlighted again by our wonderful guest Kimmy when she says,
This [bush breakfast experience] got me impressed on the tiny details they have put on making the entire experience worthwhile!! Their entire team is very professional, friendly and efficient from the start of your booking to the time you finish your safari. Their Team members send you your photos on email after your safari which is really cool to have your memories saved with you.
We encourage our guests to let us know if there are notable moments like anniversaries, proposals, or birthdays during their trip so we make sure the already 5-star breakfast is even more special.
Check more testimonials from our customer experiences in Serengeti
Since our establishment in 2018, we have witnessed tremendous growth and have become a trusted hot air balloon safari operator in the Serengeti.
This didn’t happen overnight. In many ways, it has been the result of continuous improvements as the team puts in the time and effort to ensure our guests get the best service possible. Today, we want to share with you our top highlights of 2019.
We are delighted to have had over 500 flights in the year 2019. To provide the best service and ensure flexibility for our guests, we increased our fleet of balloons and vehicles during the course of the year.
We brought in 10 vehicles and 4 balloons to make a total of 12 vehicles and 7 balloons including a heart-shaped one.
3. On The Path Towards Zero Emissions
As a company, we understand the importance of reducing our carbon footprints towards the conservation of nature and wildlife. In 2019, we launched the pilot phase of the integration of our electric vehicles.
One of our vehicles is in the process of being converted into an electric motor. This will make us the first safari company in Tanzania to operate an electric vehicle in the Serengeti.
4. Rated #1 on TripAdvisor
Our driving force is the positive feedback we receive from guests. This gives us the motivation to go the extra mile in ensuring we provide our guests with the best of experiences! As such, we are really grateful to all our guests that left reviews on TripAdvisor. Through your reviews, Miracle Experience ranked #1 on things to do in Serengeti.
5. Domestic and Global Travel Fairs
Active participation in tourism fairs has enabled us to build new relationships with other tour operators as well as bolster already existing strong ones.
In 2019, we took part in international trade fairs such as the World Travel Market (WTM) in London England as well as the Internationale Tourismus-Borse (ITB) in Berlin, Germany.
We have also actively participated in local trade fairs and through these, we have been better able to learn about new trends in the industry and strike partnerships that bring value to our customers!
THANK YOU FOR YOUR SUPPORT!
As we celebrate our achievements, we’d like to thank you for enabling our success in 2019. The new decade has started on a high note, and we count on you, our guests, to make 2020 another memorable year! You have really been immense! Thanks a lot.