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Terms of Service

INTRODUCTION

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy policy).

AGE & WEIGHT RESTRICTIONS
  • Age 7 or above and at least 1.2m (3.9ft) tall.
  • Age 5 ~ 7 to be accompanied by parent / guardian.
  • Anyone over 120 kgs will be required to pay a supplement.
  • Pregnant women at any stage of their term are not permitted to fly.
  • Should you have had recent surgery or have problems with your spine, neck, or have difficulty in walking / mobility. Please contact us for assessment and the Pilot will give the final say.
CANCELATION POLICY
  • Up to 14 days prior to the flight no cancellation fee charged.
  • 13 days to 7 days prior to the flight a 50% cancellation fee charged.
  • 6 days to 48 hours prior to the flight a 75% cancellation fee charged.
  • 48 hours prior to the flight or for a no show a 100% cancellation fee charged.

Should we cancel, we will offer you to fly on the next available flight or offer a full refund.

If you booked via tour operator or agent the refund will be channelled through them.

SAFETY INFORMATION

Check our safety briefing before your flight

WAIVER AND LIABILITY EXCLUSION AGREEMENT RELEASE

In consideration of Miracle Experience Balloon and its affiliated advertisers and sponsors issuing to me a pass valid for a hot air
balloon flight, I, the undersigned, for myself and my heirs, executors, administrators and assigns, hereby release Miracle Experience
Balloon and its affiliated advertisers and sponsors, and their directors, officers, agents and employees, from all claims, demands,
damages, actions and causes of action for or by reason of lose of life or injury to my person or damage to my property that I may
sustain or incur while participating in the hot air balloon flight.

I also agree not to make claim or take any proceedings against any person who might claim contribution or indemnity against Miracle
Experience Balloon or its affiliated advertisers and sponsors or their respective directors, officers, agents, and employees.

I declare that I am in an appropiate physical and medical condition to participate in the hot air balloon flight and have not had any
covid-19 related symptoms within the past fourtneen(14) days. I am aware that participation in the flight involves risk of, and could,
in some circumstances, result in, injury, damage or death.

I acknowledge by signing below that I have had sufficient time to review and consider this agreement and its terms.

INDEMNITY

In consideration of Miracle Experience Balloon and its affiliated advertisers and sponsors issuing to me a pass for a hot air balloon
flight, I, the undersigned, agree to indemnify and save harmless Miracle Experience Balloon and its affiliated advertisers and
sponsors and their respective directors, officers, agents and employees from and against all losses, costs and expenses, including
legal expenses, that they or any of them may pay, sustain or incur for or by reason of my death or injury to my person or damage to
my property that I may sustain or incur while participating in the hot air balloon flight.

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