INTRODUCTION

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy policy).

AGE & WEIGHT RESTRICTIONS
  • Age 7 or above and at least 1.2m (3.9ft) tall.
  • Age 5 ~ 7 to be accompanied by parent / guardian.
  • Anyone over 120 kgs will be required to pay a supplement.
CANCELATION POLICY
  • Up to 14 days prior to the flight- no cancellation fee charged.
  • 13 days to 7 days prior to the flight- a 50% cancellation fee charged.
  • 6 days to 48 hours prior to the flight- a 75% cancellation fee charged.
  • 48 hours prior to the flight or for a no show- a 100% cancellation fee charged.

Consideration to cancellations/amendments due to travel restrictions/Covid tests will be considered, evidence of the same needs to be supplied.

Should we cancel, we will offer you to fly on the next available flight or offer a full refund.

If you booked via tour operator or agent the refund will be channelled through them.

SAFETY INFORMATION

Check our safety briefing before your flight

Miracle Experience